We are delighted that you have shown interest in the services of TrailerLink Pty Ltd(“TrailerLink”, “we”, “us”, “our”) which are provided via our PlatformTrailerLink.com.au. This policy (“Privacy Policy”) applies only to users who engage with Trailer Link’s Platform for the provision of services and does not apply to services that are provided offline or unrelated to the Platform.
Your privacy is important to us, and we respect your privacy regarding any Personal Data that we collect when you register on our Platform or while availing the services and engaging in transactions thereafter. We treat your Personal Data as confidential and in accordance with the statutory data protection regulations and this Privacy Policy.
You hereby acknowledge and admit that you have read, understood, and accepted to be bound by this Privacy Policy, as may be modified by Trailer Link from time to time. Any amendments or variations thereto shall take effect from their date of publication on the Platform.
1. KEY TERMSIn this Privacy Policy, (i) capitalized terms defined by inclusion in quotations and/or parenthesis have the meanings so ascribed; and (ii) the following terms have the meanings assigned to them herein below. Terms not defined in this Privacy Policy shall have the same meaning as assigned in the Terms of Service published on the Platform.
1.1. “Consent” means any freely given, specific, informed, and unambiguous indication of the Data Subject’s wishes by which they, by a statement or by a clear affirmative action, signify agreement to the Processing of Personal Data relating to them;
1.2. “Data Subject”, “you” and “your” collectively mean any identified or identifiable natural person, including Trailer Hosts and Hirers, whose Personal Data is Processed by us. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person;
1.3. “Personal Data” means any information relating to a Data Subject;
1.4. “Processing” means any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction; and
1.5. “Website” means TrailerLink.com.au and the content, features and services offered through it.
2. WHAT PERSONAL DATA DO WE COLLECT ABOUT YOU?
We collect Personal Data from you when you provide it to us directly and through your use of the Platform. This information may include:
2.1. Information you provide to us when you subscribe to our Platform (e.g., your name, email address, phone number);
2.2. Records of your interactions with us (e.g., if you contact our customer service team, interact with us on social media);
2.3. Information you provide us when you enter a competition or participate in a survey;
2.4. Information collected automatically, using cookies and other tracking technologies (e.g., which pages you viewed and whether you clicked on a link in one of our email updates). We may also collect information about the device you use to access our Website; and
2.5. Other information necessary to provide the Platform, for example we may access your location if you give us your consent.
2.6. Information from and about the devices you use to access the services including things like IP addresses, the type of browser and device you use, the web page you visited before coming to our sites, and identifiers associated with your devices.
3. WHAT DO WE USE THIS PERSONAL DATA FOR?
Depending on how you use our Platform, your interactions with us, and the permissions you give us, the purposes for which we may use your Personal Data include:
3.1. To manage and respond to any queries or complaints to our customer service team;
3.2. To personalize the Platform to you and show you content we think you will be most interested in;
3.3. To improve and maintain the Platform and monitor its usage;
3.4. For market research, e.g., we may contact you for feedback about our services;
3.5. To send you marketing messages and show you targeted advertising, where we have your consent or are otherwise permitted to do so;
3.6. For security purposes, to investigate fraud and where necessary to protect ourselves and third parties; and
3.7. To comply with our legal and regulatory obligations.
4. MARKETING
4.1. Depending upon your marketing preferences, we may use your Personal Data to send you marketing messages, newsletters, etc. by email. Some of these messages may be tailored to you, based on your previous browsing, and other information we hold about you.
4.2. If you no longer want to receive marketing communications from us, you can change your preferences at any time by contacting us or by clicking on the ‘unsubscribe’ link in any email. If you unsubscribe from marketing, please note we may still contact you with service messages from time to time (e.g., information about your legal rights).
4.3. You may also see ads for our Website on third party websites, including on social media. These ads may be tailored to you using cookies (which track your web activity, so enable us to serve ads to customers who have visited our Website). Where you see an ad on social media, this may because we have engaged the social network to show ads to our customers, or users who match the demographic profile of our customers. In some cases, this may involve sharing your email address with the social network. If you no longer want to see tailored ads you can change your cookie and privacy settings on your browser and these third-party websites.
5. WHO DO WE SHARE THIS PERSONAL DATA WITH?
We share your Personal Data with third parties in the following circumstances:
5.1. With other companies as necessary to operate the Platform;
5.2. With members of our staff;
5.3. With our professional and legal advisors;
5.4. With third parties engaged in fraud prevention and detection; and
5.5. With law enforcement or other governmental authorities, e.g., to report a fraud or in response to a lawful request.
If we sell any business assets, the Personal Data of our customers may be disclosed to a potential buyer. In this event, we will make reasonable attempts to ensure the buyer will be bound by the terms not less restrictive than this Privacy Policy, unless, we have your consent or are otherwise legally permitted to do so.
6. PAYMENT PROCESSORS
We may share your information with our payment processors (eg. Sharetribe) for the purposes set out in this Privacy Policy.
6.1 We may share your Personal Data with payment gateways, to process payments in connection with providing our Services.
6.2 Our payment processors will, if necessary, pass on Personal Data to affiliates and service providers or subcontractors to the extent that is necessary to fulfil contractual obligations or for data to be Processed in the order.
6.3 The Data Subject has the possibility to revoke Consent for the handling of Personal Data at any time from the payment processor. A revocation shall not have any effect on Personal Data which must be Processed, used, or transmitted in accordance with (contractual) payment processing.
6.4 For information on how a payment processor uses Personal Data, please see their privacy policy.
7. COOKIES
7.1. By using a browser feature called a ‘cookie’ and other methods (including tracking pixels, also known as web beacons and log files), Trailer Link and our third-party service providers may gather non-personal information and Personal Information when you visit our Website, services, or apps, such as data about the frequency of your visits to our Website, the duration of your visits, the number of pages you view and the type of Internet browser and operating system you use, the date and time of your query, and your browser language. A cookie is a small text file containing a unique identification number that identifies the visitor’s browser, but not necessarily the visitor, each time our Website, services, or apps are visited. As part of our email communications and website analyses, we may use web beacons and track URLs. Web beacons are electronic files that count users who access a website or page and can also allow us to see if a cookie has been activated. Web beacons on web pages or email communications allow us to see how successful an article may be or that an email message was successfully delivered and read. Tracked URLs will count the number of clicks on a web page. This allows us to edit a web page according to the popularity of the articles you read.
7.2. We may use this information for purposes including remembering your preferences and settings, providing personalized content, determining the popularity of certain content, authenticating users, determining the effectiveness of any advertising campaigns, and analysing the behaviour and interests of people (including traffic and trends) accessing our Website, services, and apps. We may also allow others to provide analytics services (e.g. Google Analytics) and audience measurement services for us, to serve advertisements on our behalf on the Internet, and to monitor and report on the performance of those advertisements.
7.3. Trailer Link and our third-party service providers may also use cookies, web beacons, log files, and other similar technologies to deliver interest-based advertisements that are relevant and targeted to the visitors of our websites.You can manage your cookies by installing a third-party program or by reconfiguring your web browser. Most web browsers are initially set up to accept cookies; however, you can delete or disable cookies by modifying your settings. If you decide to disable cookies on our services, apps, and Website, you may not be able to take full advantage of all features of our services, apps, and Website.
8. DATA PROTECTION PROVISIONS ABOUT THE APPLICATION AND USE OF GOOGLE ANALYTICS (WITH ANONYMIZATION FUNCTION)
On this Platform, the controller has integrated the component of Google Analytics (with the anonymizer function). Google Analytics is a web analytics service. Web analytics is the collection, gathering, and analysis of data about the behaviour of visitors to websites. A web analysis service collects, inter alia, data about the website from which a person has come (the referrer), which sub-pages were visited, or how often and for what duration a sub-page was viewed. Web analytics are mainly used for the optimization of a website and in order to carry out a cost-benefit analysis of Internet advertising.
The operator of the Google Analytics component is Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, United States.
For the web analytics through Google Analytics, the controller uses the application “_gat. _anonymizeIp”. By means of this application the IP address of the Internet connection of the Data Subject is abridged by Google and anonymized when accessing our Platform.
The purpose of the Google Analytics component is to analyses the traffic on our Platform. Google uses the collected data and information, among other things, to evaluate the use of our Platform and to provide online reports, which show the activities on our Platform, and to provide other services concerning the use of our Platform for us.
Google Analytics places a cookie on the information technology system of the Data Subject. With the setting of the cookie, Google is enabled to analyse the use of our Platform. With each call-up to one of the individual pages of this Platform, which is operated by the controller and into which a Google Analytics component was integrated, the Internet browser on the information technology system of the Data Subject will automatically submit data through the Google Analytics component for the purpose of online advertising and the settlement of commissions to Google. During the course of this technical procedure, the enterprise Google gains knowledge of Personal Data, such as the IP address of the Data Subject, which serves Google, inter alia, to understand the origin of visitors and clicks, and subsequently create commission settlements.
The cookie is used to store Personal Data, such as the access time, the location from which the access was made, and the frequency of visits of our Platform by the Data Subject. With each visit to our Platform, such Personal Data, including the IP address of the Internet access used by the Data Subject, will be transmitted to Google in the United States of America. These Personal Data are stored by Google in the United States of America. Google may pass these Personal Data collected through the technical procedure to third parties.
The Data Subject may, as stated above, prevent the setting of cookies through our Platform at any time by means of a corresponding adjustment of the web browser used and thus permanently deny the setting of cookies. Such an adjustment to the Internet browser used would also prevent Google Analytics from setting a cookie on the information technology system of the Data Subject. In addition, cookies already in use by Google Analytics may be deleted at any time via a web browser or other software programs.
In addition, the Data Subject has the possibility of objecting to a collection of data that are generated by Google Analytics, which is related to the use of this Platform, as well as the processing of this data by Google and the chance to preclude any such. For this purpose, the Data Subject must download a browser add-on under the link https://tools.google.com/dlpage/gaoptout and install it. This browser add-on tells Google Analytics through a JavaScript that any data and information about the visits of Platform may not be transmitted to Google Analytics. The installation of the browser add-ons is considered an objection by Google. If the information technology system of the Data Subject is later deleted, formatted, or newly installed, then the Data Subject must reinstall the browser add-ons to disable Google Analytics. If the browser add-on was uninstalled by the Data Subject or any other person who is attributable to their sphere of competence or is disabled, it is possible to execute the reinstallation or reactivation of the browser add-ons.
9. LEGAL GROUNDS
9.1. We will Process your Personal Data lawfully, fairly and in a transparent manner. We collect and Process your Personal Data about you only where we have legal bases for doing so;
9.2. Where you Consent to our use of Personal Data for a specific purpose, you have the right to change your mind at any time without having any effect on any Processing that has already taken place;
9.3. We don’t keep your Personal Data for longer than is necessary. When we retain your Personal Data, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification. Notwithstanding the foregoing, we understand that no method of electronic transmission or storage is 100% secure and cannot guarantee absolute data security. If necessary, we may retain your Personal Data for our compliance with a legal obligation or in order to protect your vital interests or the vital interests of another natural person; and
9.4. The Company has implemented numerous technical and organizational measures to ensure the complete protection of Personal Data processed through this Platform. However, internet-based data transmissions may, in principle, have security gaps, so absolute protection may not be guaranteed.
10. STORAGE AND RETENTION
10.1 Personal Information held by Trailer Link is stored on secure media including an electronic document and records management system, databases, and paper files. Trailer Link stores and disposes of Personal Information in accordance with the Archives Act 1983 and Privacy Act 1988. Electronic and paper records containing Personal Information are protected in accordance with Australian Government Security Policies.
10.2 The criteria used to determine the period of storage of Personal Data is the respective statutory retention period. After expiration of that period, the corresponding data is routinely deleted, as long as it is no longer necessary for the fulfilment of the contract or the initiation of a contract.
10.3 Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.
11. SECURITY
11.1 To protect your Personal Data, we take reasonable precautions and follow best industry practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
11.2 Data Subjects shall be responsible for maintaining the confidentiality of their Account created on the Platform.
11.3 Our Platform uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential information, including but not limited to, the inquiries you send to us as the Platform operator. You can recognize an encrypted connection in your browser’s address line when it changes from “http://” to “https://” and the lock icon is displayed in your browser’s address bar.
11.4 When SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.
11.5 Whilst we do everything within our power to ensure that Personal Data is protected at all times from our Platform, we cannot guarantee the security and integrity of the information that has been transmitted to our Platform.
12. DELETING YOUR INFORMATION
If You wish to have the Personal Information that you have provided to us deleted, you can always do so by sending a request to us on the e-mail id Info@trailerlink.com.au. You may note that the deletion of certain Personal Information may lead to the cancellation of your registration with the Website and your access to certain features of the Website.
13. ACCESS AND CORRECTION OF PERSONAL INFORMATION
Any person who believes that Trailer Link holds Personal Information about them may contact us to seek access to that information as follows:
Email: Info@trailerlink.com.au. Phone: 1300457099
If, after accessing information held by the Trailer Link about you, you consider that the information is inaccurate, out-of-date, incomplete, irrelevant, or misleading for the purposes for which it is held, you may request that we amend your Personal Information on our records.
We will respond within a reasonable time. However, we may not always be able to provide access to all the Personal Information we hold about you or correct your Personal Information in the manner you have requested. For example, we may not be able to provide access to information that would reveal Personal Information about another person. Where we are unable to provide you with access to your Personal Information or correct your Personal Information as requested, we will notify you and give you the reasons why (except to the extent it would be unreasonable for us to do so).
14. COMPLAINTS
14.1. If you wish to make a complaint about the way we have handled your Personal Information (including if you think we have breached the Privacy Act 1988), you may do so by contacting us using the details set out in this Privacy Policy. If you make a complaint, please include contact details such as your name, address, telephone number, and email address and clearly describe your complaint.
14.2. Any privacy complaints must be made to Trailer Link in writing. We will endeavour to be as efficient as possible when investigating and responding to any privacy complaints. We will respond to all complaints within a reasonable time period appropriate to the specific complaint.
14.3. We will handle all complaints received in accordance with the guidelines published by the Office of the Australian Information Commissioner in relation to complaints management.
14.4. If you are unsatisfied with our response, you may contact the Australian Information Commissioner, who may investigate our actions.
15. YOUR ELIGIBILITY
15.1 By registering on our Platform, you represent that you are at least the age of eighteen (18) or the legal age in your jurisdiction of residence and are legally capable of making entering into a contract and using the credit card or other relevant payment details you submit.
15.2 The Data Subject must retain a copy of transaction records (usually sent by email) and merchant policies and rules.
16. LAW PROVISIONS
You have certain rights in respect of your Personal Data, including the right to access, portability, correct, and request the erasure of your personal data. The processing of your Personal Data shall always be in line with the Australian Privacy Principles, the Privacy Act 1988 (Cth) or this Privacy Policy.
You also have the right to object to your Personal Data being used for certain purposes, including to send you marketing. See ‘Marketing’ Clause above, for more details of how to unsubscribe out of marketing.
We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request. To make any requests regarding your Personal Data, or if you have any questions or concerns regarding your Personal Data, you should contact us using the details below. You are also entitled to contact your local supervisory authority for data protection.
17. PROVISION OF PERSONAL DATA AS STATUTORY OR CONTRACTUAL REQUIREMENT; REQUIREMENT NECESSARY TO ENTER INTO A CONTRACT; OBLIGATION OF THE DATA SUBJECT TO PROVIDE THE PERSONAL DATA; POSSIBLE CONSEQUENCES OF FAILURE TO PROVIDE SUCH DATA
We clarify that the provision of Personal Data is partly required by law (e.g., tax regulations) or can also result from contractual provisions (e.g., information on the contractual partner). Sometimes it may be necessary to conclude a contract that the Data Subject provides us with Personal Data, which must subsequently be Processed by us. The Data Subject is, for example, obliged to provide us with Personal Data when our company signs a contract with him or her. The non-provision of the Personal Data would have the consequence that the contract with the Data Subject could not be concluded. Before Personal Data is provided by the Data Subject, the Data Subject must contact us. We will clarify to the Data Subject whether the provision of the Personal Data is required by law, contract or is necessary for the conclusion of the contract, whether there is an obligation to provide the Personal Data and the consequences of non-provision of the Personal Data.
18. CONSENT
18.1. When you provide us with Personal Data to complete a transaction, verify your credit card or any other mode of payment used by you, subscribe to our services, we imply that that you Consent to our collecting it, and using is for that specific reason only.
18.2. If we ask for your Personal Data for a secondary reason, like marketing, we will either ask you directly for your expressed Consent, or provide you with an opportunity to say no.
18.3. Each Data Subject shall have the right to withdraw their Consent to the Processing of their Personal Data at any time. If the Data Subject wishes to exercise the right to withdraw their Consent, they may at any time directly contact Company at Info@trailerlink.com.au.
19. MODIFICATIONS TO THE PRIVACY POLICY
19.1. Trailer Link reserves the right, at its sole discretion, to modify this Privacy Policy anytime and without prior notice. If we modify this Privacy Policy, we will post the modification on our Platform or provide you with notice of the modification, to keep you informed of the information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. We will also update the ‘Last Updated Date’ at the top of this Privacy Policy. By continuing to access or use our Platform after we have posted a modification on our Platform or have provided you with notice of a modification, you are indicating that you agree to be bound by the modified terms of this Privacy Policy. If the modified Privacy Policy is not acceptable to you, your only recourse is to cease using our Platform and/or Platform Services.
19.2. If Trailer Link is acquired or merged with another company, your Personal Data may be transferred to the new owners so that we may continue to sell services to you.
20. CONTACT US
If you have any questions about this Privacy Policy, feel free to contact Trailer Link at Info@trailerlink.com.au.
You acknowledge that you have read, understood, and accepted to be bound by this Privacy Policy.