Frequently asked questions

In the context of trailer hire, self-service refers to a convenient and flexible option that allows you to rent a trailer on-demand. When you choose a self-service trailer from our platform, you have the freedom to hire a trailer whenever you need it. Once you book a trailer with us, you will promptly receive a confirmation email along with self-service instructions, typically within 30 minutes (for bookings made between 6am and 9pm). This self-service model provides you with the flexibility to pick up and drop off the trailer at your convenience, within the designated service hours, which typically span throughout the week from 6am to 9pm. It eliminates the need for strict appointment schedules and allows you to plan your trailer rental according to your specific requirements. Enjoy the convenience and accessibility of self-service trailer hire with us.

The Hire Period refers to the duration for which you have reserved the trailer. When you book a trailer with us, you specify the start date and time of your rental. For instance, if you reserve a trailer from 10AM on Monday for a 2-day period, your Hire Period will be from 10AM Monday to 10AM Wednesday. During the Hire Period, you have the flexibility to pick up the trailer at your convenience and return it within the specified timeframe. This allows you to plan your usage and ensure that the trailer is available for the duration you require. Whether you need the trailer for a few hours, a full day, or multiple days, the Hire Period ensures that the trailer is reserved exclusively for your use during that timeframe. Please note that it's important to adhere to the agreed-upon Hire Period to avoid any scheduling conflicts and to ensure a smooth rental experience.

If you find yourself running late for the scheduled pick-up of the trailer, we understand that unforeseen circumstances can arise. In such situations, we recommend contacting us as soon as possible to inform us about the delay. By promptly communicating your situation, we can work together to find a suitable alternative arrangement. We appreciate your proactive approach, and our team will be ready to assist you in finding the best solution. We may suggest adjusting the pick-up time, rescheduling your rental, or exploring other options to accommodate your needs. Clear communication with us allows for better coordination and ensures a smoother rental experience for everyone involved. Remember, keeping us informed and maintaining open lines of communication is key when unexpected delays arise. By working together, we can find a solution that meets your needs and ensures a successful trailer rental experience.

If you anticipate running late for the scheduled drop-off of the trailer, we recommend contacting us immediately to inform us about the delay. It's important to keep us informed and maintain open lines of communication to ensure a smooth rental experience. If you are running up to an hour late, please notify us as soon as possible. We appreciate your timely communication, and our team will be ready to assist you and provide guidance on how to proceed. Depending on availability and other factors, we may be able to accommodate a slight delay. However, if you anticipate being more than an hour late for the drop-off, it is advisable to consider reaching out to us to discuss the situation. We can assess the availability of the trailer and discuss options for extending the rental period. Please note that while we will do our best to accommodate your request, the availability of the trailer and any other bookings may influence our decision to grant an extension. By contacting us and discussing your situation, we can work together to find the best solution and minimize any inconvenience caused by the delay. Prompt communication is key to ensuring a positive experience for both parties involved.

Yes, all trailers listed on our platform are required to meet stringent standards for roadworthiness. We have implemented strict requirements to ensure that all trailers are registered, regularly serviced, and maintained in proper working condition. This ensures that when you rent a trailer through our platform, you can have confidence in its reliability and safety. However, in the rare event that you do notice an issue with a trailer you have hired, we encourage you to promptly notify us. We appreciate your diligence in reporting any concerns or problems that you encounter during your rental period. Our team will work with you to address the issue and find a suitable solution. Our commitment to providing high-quality trailers extends to promptly addressing any reported issues and ensuring that necessary actions are taken to resolve them. We value your feedback and cooperation in maintaining the quality and safety of our trailer rentals. Please remember that your safety and satisfaction are our top priorities. If you have any concerns or notice any issues with a trailer, do not hesitate to contact us for assistance. We are here to support you and ensure that you have a positive and worry-free rental experience.

When you detect an issue with a trailer that you have hired, it is important to keep in mind that our assistance is available during our operating hours, which are from 6am to 8pm. If you encounter a problem outside of these hours, we may not be able to provide immediate assistance. In such cases, we recommend taking the following steps: Document the issue: Take detailed photographs or videos of the problem you have encountered. This documentation will be valuable in explaining the situation to us when we are available to assist. Secure the trailer: If the issue poses a safety risk or could further damage the trailer, it is essential to secure it and ensure it is not used until we can assess the situation. Contact us during operating hours: As soon as our operating hours resume, please reach out to us and provide a clear description of the issue. We will prioritize your case and work towards finding a suitable solution. While we may not be able to provide immediate assistance outside of our operating hours, we are committed to addressing your concerns as soon as possible. By documenting the issue and contacting us during operating hours, we can efficiently handle the situation and provide the necessary support. We apologize for any inconvenience this may cause and appreciate your understanding. Our goal is to ensure your safety and satisfaction, and we will work diligently to find a fitting solution once we are available to assist you.